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Customer Service

oyin  FAQ

What  does  'Oyin'  mean?

Oyin is the Yoruba word for Honey.

Why  did  you  name  your  stuff  after  honey?

So glad you asked. ;o)

Besides tasting wonderful, honey is one of nature's most versatile beauty products. It's a natural antioxidant and antimicrobial, making it useful in acne treatment without drying your skin. On the contrary, honey is a natural humectant (attracts & retains moisture) helping it to maintain supple skin, soft lips, and hydrated hair. It contains natural hydrogen peroxide which makes it a cleansing aid. In short, honey is one of the best things in the world, and I've loved the word 'oyin' since I was a little girl. ;o)

How  long  will  my  order  take  to  arrive?

We do not offer same day shipping! Always allow up to two weeks processing time before your goodies ship, for your order to work its way through our customer queue. All our goodies are made and shipped fresh, and orders are filled in the order in which they were received. Right now, the customer queue is less than 4 business days long, and most orders ship the next business day after being received! You will receive a shipping notification after your order ships, so you will know it's on its way. :o)

International orders, and orders paid via check, money order, or eCheck, can take a few extra days processing time for check processing and customs form preparation.

 

We ship domestic orders using USPS Priority Mail, which usually takes 2-3 days in transit. (again, international orders have a longer time in transit, depending on the destination.)

Please understand that in order to be fair to all our customers, we are unable to 'rush' orders, or jump your order ahead in the queue.

 

 

Can  I  add  something  to  my  order?  Change  my  shipping  address?

We ship according to the address information submitted on our site, that you will find in your order confirmation email. We are unable to make any changes to your shipping address once your order has been submitted!

Although we love to make other order changes whenever possible, we can't guarantee that we can make changes to your order once it is in progress - some changes are simply not possible to execute through our system, and the density of our processing queue can sometimes make it quite difficult to perform special admin changes while keeping things moving for all our customers. To avoid delays in your order processing, please double check the contents of your cart and the shipping information before you complete your order.


Which  of  your  products  are  vegan?

Almost all of our ingredients are vegetable-derived, but of course we use honey in lots of our goodies. A few of the products also contain beeswax, silk protein, milk powder, or goat milk. More information about the ingredients of each product are on the individual product pages.

Our vegan products are: Greg Juice, Grand Poo Bar, Funk Butter, AfterBath Oil, Coffee Butter Lip Balm, Burnt Sugar Braid Pomade, and Whipped Shea Butter.

There is beeswax in the HoneySticks, Body Butter Bars, and a small amount in the Whipped Pudding. There is honey in the Shine & Define, Whipped Pudding, Black Soap Gentle Cleansing Foam, and of course the Honey-Hemp conditioner and HoneyWash. The Fizzy Milk Bath contains milk powder, and the Cuppa Joe contains goat milk.

 

Are  your  products  safe  to  use  on  my  child?

Absolutely. Well, probably. Oyin products are herbal, nourishing, full of natural ingredients; and many of our customers use them on their newborns or small children. Of course the normal caveats for allergies apply; children and adults with exceedingly sensitive skin (like my mom, who is actually allergic to shea butter!) should patch-test in a small area of skin first to make sure there's no reaction.


How  long  will  my  products  last?  /  What  preservatives  do  you  use?

     

Preservatives & Shelf Life: Oyin Handmade strives to be as gentle and natural as possible in our choice of preservative systems. Below is a list of our various products, thier methods of preservation, and their respective shelf life expectations.

Oil based products -
  • Body Butter Bars, Funk Butter, Pomades, Lip Balms, Whipped Shea, AfterBath (water-free formulations preserved with Vitamin E or by a natural combination of long-shelf life oils.) - 1-2 years.
Water based products - 
  • Juices (Greg Juice, Frank Juice, Juices & Berries) (preserved with grapefruit seed extract & citric acid) - up to 12 months.
Emulsions -
  • Whipped Pudding, Shine & Define, Hair Dew, GoTea, Honey Water (preserved with 0.5% - 1% paraben-free broad-spectrum cosmetic preservative Optiphen ) - up to 12 months. 
**Honey Hemp is safe to use within one year, but the honey in it can potentially react with some of the fragrance components, sometimes making it smell a little different - extra sweet - far before it actually goes bad. So please purchase in a quantity you can use in 6 months or less! ;o)**

My  (insert product name here)  seems  firmer / softer / milder / more  strongly scented  than  the  last  time.  What's  the  deal?

There is a small amount of fluctuation that is possible from batch to batch when dealing with handmade products... Our products are made by people, not machines, and use a very high percentage of natural ingredients which themselves can embody slight variation from batch to batch or season to season. Please rest assured that we and all of our suppliers always work to bring you the best quality ingredients and products possible, and that our recipes are always cooked/blended/mixed up with love and meticulous care.

 


Can  you  ship  outside  the  US?

**Please note we are currently unable to ship to European Union Nations due to a Summer 2013 change in import regulations, labeling requirements, and other changes, We apologize to our Oyin Honeys in the EU! we have shipped direct to customers in Europe since 2003 and are very sorry to lose you! But customs was intercepting our customers' goodies, no good! We will definitely let you all know if we are able to offer this service again. <3

 

Can  you  ship  to  a  military  base?

We sure do. We use first class or priority mail.

If you are ordering more than one or two products for international delivery, please do not choose flat rate shipping. The shopping cart can calculate accurate shipping costs, but cannot calculate whether the products you have chosen will fit into the international flat rate envelopes. If you are unsure about the size/eligibility of your order, please email us! Failure to do so may result in your order being delayed, or even canceled and refunded.

 

I  don't  have  a  credit  card,  can  I  pay  for  my  purchase  with  a  personal  check  / money  order?

Yes. Please create an Oyin Account, and submit your order online through the shopping cart. At the end, choose 'money order' as your payment option, confirm your order, and send payment to the address above (will also be listed in your confirmation email.) Please make payable to EXITTHEAPPLE, our parent company. We cannot process money orders sent to us without an accompanying online order. Also, there may be a slight increase in processing time as your payment clears or works through our administration queue.

Another option for payment is to join PayPal's secure online payments system. After signing up for an account at paypal.com, you can link your checking account directly to your paypal account. You can then use your checking account to make payments at millions of online merchants that accept PayPal payments. I'm just one of them- there's also ebay, and many more. Visit paypal.com to learn more.

 

I  read  I'm  not  supposed  to  use  beeswax  in  my  hair.  Why  do  you  use  it  in  your  pudding?

Well, you're right: you shouldn't use pure beeswax in your hair; it would result in major buildup. However, the small amount that's used to bind and thicken the pudding recipe is overpowered by the soft butters, oils, and all the water & aloe in the mix. The final product is anything but waxy - usually melts to liquid between fingers - and we've yet to experience buildup or receive any customer comments to that effect. However, if you are wary of using products that contain beeswax, you can try whipped shea butter or even AfterBath blended body oil - both products are located in our head-to-toe section. 

 

My  order  was  missing  something / had  something  extra / can  I  get  a  refund?

Unfortunately, we cannot offer refund or exchange for oyin products. If there is something the matter with your order, please let us know as soon as possible by email - info-at-oyinhandmade.com. We will try our best to rectify the situation!